FAQs

These are some answers to our frequently asked questions, if you do not see your question here please contact us directly and we would be happy to assist.

Order processing time is 7 to 14 days, please keep this in mind if you are ordering an item for an event.

Shipping in South Africa is R100 and R300 for express shipping. International shipping is calculated at checkout based on the destination.

No we are exclusively online based.

We are based in South Africa

International orders may be subjected to customs and duties fees once they enter your country, Alvidae Collection is not responsible for any customs fees your items may incur.

We do not have an ambassador program at the moment but we are working on an affiliate program if you wish to market our brand.

You can visit our contact us page in our footer or you can email us at enquiries@alvidaecollection.com

We only offer store credit for any type of refund and each refund is reviewed before it is approved. You can read our refund policy which is located at the bottom of our homepage.

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