Refund and Returns Policy

Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept exchanges of hijabs 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and you will receive a refund in the form of store credit, we do not refund in the form of cash.

Late or missing refunds

If you haven’t received a refund yet after 7 days please contacts us via our email at enquiries@alvidaecollection.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We do not offer exchanges.

Shipping returns

To return your product, you should deliver your product to:

36 Nyala Drive, Ashburton, Pietermaritzburg, South Africa, 3201.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at enquiries@alvidaecollection.com for questions related to refunds and returns.

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